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FAQs

How can I place an order?
What if I can't find my cover?
How can I pay?
Do I pay sales tax?
How long will it take to get my cover(s)?
Can I get material samples?
What is the return policy?
Is there a warranty?
Do you offer quantity discounts?
Can you put logos on the covers?

 

How can I place an order?

You can place an order online or by telephone at (800)-344-TUKI or (248) 293-0044.

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What if I can't find my cover?

We have patterns for nearly 15,000 covers! Our new website is being updated regularly to list them all. In the meantime, if you don't see what you need, email or call us to inquire about your exact model. If we don't have your cover we can custom make one at no extra charge. Visit our Custom Orders page to send us your measurements for a custom cover.

How can I pay?

Accepted payment methods are Visa, MasterCard, Discover, American Express, PayPal, Cashiers Check, Certified Check, Money Order or Personal Check (in-stock covers will ship no earlier than 5 days after receipt of personal check).

International orders must be paid by Credit Card, PayPal, or International Money Order payable in U.S. Dollars.

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Do I pay sales tax?

Michigan residents must add 6% sales tax to their total order (including shipping).

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How Long Will It Take To Get My Cover(s)?

Please allow 10 to 14 days for delivery of your cover(s). We stock some of the most popular covers but most covers are made when ordered.

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Can I get material samples?

Sure, just Contact Us to let us know what materials you would like to see and where to send them and we'll get them out to you at no charge.

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What is the return policy?

If your cover is defective, you may return it for a refund. All refund requests must be made within 14 days of receipt of the order and covers must be returned within 14 days of the request.

Refunds will not be given on custom orders when poor fit is due to customer measurement errors or if the incorrect cover was ordered.

Covers being returned should be folded as neatly as possible and shipped to:

Tuki Covers
1156 W Auburn Rd
Rochester Hills, MI
48309

Upon receipt of the cover(s), a full refund will be given including the original and return shipping costs.

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Is there a warranty?

Tuki covers are guaranteed to be free of material defects and made with quality workmanship to provide the best possible fit and finish. If the cover is defective you may return it for a full refund at our expense. Refund requests must be made within 14 days after receipt of the order and covers must be returned within 14 days of the approved request.

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Do you offer quantity discounts?

Our covers are made in the USA with USA made materials and we sell direct. Discounts are limited to large volume orders. We welcome inquiries from amplifier and speaker cabinet manufacturers, music stores, amp repair shops and music equipment rental companies.

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Can you put logos on the covers?

Sorry, we are not able to apply licensed or trademarked logos. If you are an amp manufacturer, we can work with you to add logos to your covers.

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